Support Center

We're here to help you get the most out of Pronesis. Choose how you'd like to get support.

Email Support

Send us an email and we'll get back to you within 24 hours.

support@pronesis.pro

Live Chat

Chat with our support team in real-time during business hours.

Monday - Friday, 9AM - 6PM EST

Frequently Asked Questions

How do I cancel my subscription?

You can cancel your subscription at any time from your account settings. Go to Settings > Subscription > Manage Subscription. You'll retain access to all premium features until the end of your current billing period.

What is your refund policy?

We offer a 30-day money-back guarantee. If you're not satisfied with Pronesis within the first 30 days of your subscription, contact us at support@pronesis.pro for a full refund.

How does the AI resume generation work?

Our AI analyzes the job description you provide and automatically tailors your resume to match the required skills, experience, and keywords. The AI optimizes your resume for Applicant Tracking Systems (ATS) to increase your chances of getting interviews.

Is my data secure?

Yes. We use industry-standard 256-bit SSL encryption to protect your data in transit and at rest. We never sell your personal information to third parties. Read our Privacy Policy for more details.

Can I export my resumes?

Yes! You can download your resumes as PDF files at any time. Simply open a resume and click the "Download PDF" button.

How many resumes can I create?

With a premium subscription, you can create unlimited resumes and cover letters. Each resume can be tailored to different job applications.

What payment methods do you accept?

We accept all major credit and debit cards through our secure payment processor, Stripe. We do not store your payment information on our servers.

Do you offer student discounts?

Please contact us at support@pronesis.pro with your student email address to inquire about special pricing for students.

Still need help?

Can't find what you're looking for? Our support team is ready to assist you.

Contact Support